Terms and conditions
ARTICLE 1 . TENANCY AGREEMENT STIPULATIONS: DEFINITIONS
The following meanings are deemed to apply in this document:
- Hotel Jansen
All branches of the private company Hotel Jansen, as well as its affiliated companies and businesses,
regardless of their names; - Hotel agreement
This Terms & Conditions document serves as the Hotel Agreement between the Guest and/ or the
Guarantor and Hotel Jansen. The booking details provided with the confirmation email specify the
details for the performance of services for the hotel agreement and are part of the Hotel Agreement. - Contracting Party
The natural person or legal entity that has concluded a contract for the performance of services as
referred to below. The Contracting Party shall also be understood to mean the party furnishing
security, whether or not in the Guest’s name, and has concluded a contract for the performance of
services as referred to below; - Guest
The party or parties to whom we render the Services described below pursuant to a contract
concluded with the Contracting Party. References in these terms and conditions to the “Guest” will
also be interpreted to refer to the party or parties who accompany the Guest; - Guarantor
The guarantor is the party who guarantees the payments of the hotel accommodation fee and/or any
outstanding charges under the contract signed Hotel Agreement. A guarantor can also be a parent or
guardian. Guarantor Information must be provided and must be correct at the time of booking; - Room
The space specified in the Hotel Agreement, i.e. the Room: an upholstered, furnished room with en
suite bathroom and associated facilities; - Services
Our provision of hotel accommodations and rendering of hotel services, in the broadest sense of
the terms, including offering reception services, cleaning services, and communal areas. Additional
Services are Services we perform that are not agreed in the original Hotel Agreement; - Reservation
The conditional contract that a Guest enters into with us in digital form that establishes the period for
which, and the terms and conditions under which, our services will be contracted;
Terms & Conditions Hotel Jansen 2026 - Service charges
The fixed personal contribution towards the running costs, which include costs relating to the use
of gas, electricity, water, heating, lighting, general services, Wi-Fi, city taxes, administration and
upholstering and furnishing of the room.
ARTICLE 2. BOOKINGS AND RESERVATIONS
Hotel Jansen has a Maximum Length of Stay Policy of 6 months, per calendar year. This means that if
one or several bookings are made for a total of 6 months, then no rebooking is allowed, unless the rebooked period falls within the next calendar year. - The reservation and booking of a room is done through the booking engine on the Hotel Jansen
website and includes the digital form that establishes the period of the stay and the Terms and
Conditions under which the services will be contracted between the Guest and Hotel Jansen. - Upon receipt of our e-mail confirmation, your reservation becomes secured, and consequently,
the Contracting Party agrees with the Terms & Conditions and House Rules of Hotel Jansen. - The payment for the first period must be completed within 48 hours of the invoice issuance
date. - By fulfilling the booking process, the guest declares that their main residential address will not
be the Hotel Jansen address.
ARTICLE 3. RENTAL, DEPOSIT AND SERVICE CHARGES - The Rental amount is the price payable for the use of the Room, depending on the published
rates and length of stay. Rental for Short Stay rooms is payable monthly in advance and
includes the Service Charges as referred to below. - As part of the rate of the Short Stay rooms, the Contracting Party pays a fixed personal
contribution (one-time booking fee/ administration fee) of 150€ towards the running costs, which
include costs relating to the use of gas, electricity, water, heating, lighting, general services,
cleaning, Wi-Fi, administration and upholstering and furnishing of the Room. - Tourist Tax (12,5% of each booking, excluding VAT) is not included in the Short Stay rental
price. This is charged if BRP registration documents are not provided. - When entering into this agreement, the Contracting Party pays a deposit of € 300,00. This
deposit will be repaid to the Contracting Party in full when they surrender the room, bathroom
and all the effects that they have received for use from Hotel Jansen, clean and without damage
at the end of the tenancy. - The amount to be refunded will be reduced by any repair, replacement or cleaning costs that
have been incurred by the Guest and, where applicable, other unpaid receivables due. The
refund of the deposit, less any costs incurred by Hotel Jansen will take place within two weeks
after check- out.
ARTICLE 4. PAYMENT METHOD & PERIOD - The Contracting Party owes us the amount(s) stated in the digital invoice(s) following the online
Short Stay booking. This includes rent, service charges, deposit, and possible extra’s. For
additional services outside of the initial booking we will charge and invoice the corresponding
fee separately. - Payments shall be made using the digital invoice(s) in accordance with the payment term(s)
stated on the invoice and in a manner as indicated on the website. At booking, we will send a
payment link for the first month of the stay, deposit, administration fee, as well as any other
applicable charges. To complete the booking, the Contracting Party must pay this within 48
hours. After receipt of this payment, the booking is secured and confirmed. For stays spanning
multiple months, the Contracting Party will receive our SEPA direct debit form. This allows us to
collect the rental payment directly from their account. We will collect the proportional amount for
any nights and applicable taxes/charges to be consumed in the debited month. The SEPA direct
debit will take place on the 14th of each month for every consecutive month. - If payment cannot be collected via SEPA direct debit or is otherwise not received when due, we
will notify the Contracting Party/Guest by sending an e-mail stating that Contracting Party must
Terms & Conditions Hotel Jansen 2026
fulfil the payment within 5 days, with a additional amount of € 50 for collection costs. If payment
is not received within 5 days from this first notice, we will give the Contracting Party a call and
and send an email requesting payment to be made within 48 hours. If then payment is still not
received or not received in full, access to the room will be blocked automatically and we will
cancel the Hotel Contract. In such case, the payment obligation for the agreed term will continue
unabridged and will be subtracted from the deposit. Hotel Jansen reserves the right to make the
room available for another guest. - In the case of a continued failure to pay, the Contracting Party and/or the Guest shall be in
default by operation of law. In that case, the Contracting Party and/or the Guest will be liable to
pay late-payment interest without any notice of default being required. This late-payment
interest rate will be 4% per month or part of a month. - Failing to pay on time will also subject the Contracting Party and/or Guest to all related
extrajudicial and pre-litigation costs, as well as all court costs. The extrajudicial and pre-litigation
costs will be fixed at 15% of the principal sum owing, with a minimum of € 250, plus any VAT
owed on that amount.
ARTICLE 5. PAYMENT CONDITIONS - The Contracting Party and the Guest shall be jointly and severally liable for all claims that we
have and/or come to have against one or both of them. Every payment made by the Guest will
release the Contracting Party from a corresponding amount of its debt. - The Contracting Party shall be considered to have concluded the Hotel Agreement or any other
agreement also on the Guest’s behalf. The appearance of the Guest alone acknowledges the
Contracting Party’s authority to represent the Guest. - Hotel Jansen does not cover any commission costs incurred via online payments for short stay
or hotel stay guests. Credit Card payments handled at reception will also incur commission
costs. - Hotel Jansen has the right to retain and, if appropriate, to pledge any goods which the Guest
and/or Contracting Party keeps in the hotel as long as the Guest and/or Contracting Party has
not fulfilled all of its obligations to us. - Payment must be made in euro. If we accept payment in a foreign currency, the currency
exchange rate in effect on that date will be applied. If we accept payment in a foreign currency,
we will be entitled to charge administrative costs of no more than 10% of the amount in foreign
currency. - We have the right to refuse payment by cheque, cash, giro acceptance form or other means of
payment, or to attach conditions to their acceptance.
ARTICLE 6. CANCELLATION POLICY - BAJESKWARTIER
Hotel Stay (1 – 14 nights)
Cancellations made 5 days or more before start date: Free cancellation; you receive a full refund.
Cancellations made 5 days or less before start date: All nights paid at booking are non-refundable.
Extended Stay (14 nights – 6 months)
Cancellations 21 days or more before start date: A €300,00 cancellation fee applies.
Cancellations 21 days or less before start date: A 14 night cancellation fee applies.
Cancellations after check-in:
We require a notice period of 14 nights. You will be charged up to 14 nights as a cancellation fee,
depending on how many nights remain in your reservation. - SCHINKEL
Hotel Stay (1 – 14 nights)
Cancellations made 5 days or more before start date: Free cancellation; you receive a full refund.
Cancellations made 5 days or less before start date: All nights paid at booking are non-refundable.
Terms & Conditions Hotel Jansen 2026
Extended Stay (14 nights – 6 months)
Cancellations 21 days or more before start date: A €300,00 cancellation fee applies.
Cancellations 21 days or less before start date: The first month is non-refundable. All other months
are cancelled free of charge.
Cancellations after check-in:
Cancellations can be made on a monthly basis. We require 21 days’ notice before the 1st day of the
month you wish to cancel. If this notice is given on time, you will not be charged rental costs for the
cancelled months. A €300.00 cancellation fee applies. If cancellation is made less than 21 days
before the start of the cancelled month, that month is non-refundable. However, you will not be
charged rental costs for any following months. A €300.00 cancellation fee still applies.
Email family@hoteljansen.nl if you need to cancel your reservation.
ARTICLE 8 . OUR OBLIGATIONS - We will make the agreed accommodation available to the Guest for the agreed period and
perform the agreed Services in accordance with the statements on our website. - The provision described above in Article 8.1 shall not apply
a. in the event of force majeure as described below in Article 15;
b. if the Contracting Party fails to pay the agreed deposit or interim payment,
c. if the Contracting Party fails to meet in full the obligations the Contracting Party has to
us, regardless of how those obligations arose. - Unless agreed otherwise by e-mail, we will make the hotel accommodation available to the
Guest at 3 p.m. on the check-in date until 10 a.m. on the check-out date. - We shall be entitled to offer the Guest other hotel accommodations of at least comparable
quality to the accommodations to be offered pursuant to the Hotel Agreement. If the Guest
objects to this, the Guest or the Contracting Party will be entitled to terminate the Hotel
Agreement with immediate effect. We shall in no account be liable for any other form of
damages.
ARTICLE 9. OBLIGATIONS WHILE STAYING IN THE HOTEL - The Guest will maintain the one-person character of his/her Room by not admitting any guests
to his/her Room, except on an occasional basis and provided it is made known in advance to
Hotel Jansen staff. The Contracting Party / Guest is not permitted to give others use of his/ her
Room, except with express written consent of Hotel Jansen. The Guest is responsible and liable
for all conduct of those that he/she admits to his/her Room or public and communal areas of
Hotel Jansen. Double occupancy of a Room is only permitted at Hotel Jansen Bajeskwatier. - Any person residing at Hotel Jansen may be obliged to transfer over to another room of the
same room type or greater for operational reasons. - Staff of Hotel Jansen have the right to enter the room of a Guest for either
Maintenance, presumption of breaching the House Rules, Security reasons and hygiene
matters. This may be done without prior notice, but notice will always be given where and when
possible. - The Guest is responsible for keeping his/her room clean. The Guest can book a cleaning
service or do it him/herself. If it becomes obvious that the Guests does not meet the normal
hygiene level required and does not change cleaning habits despite warnings from staff,
cleaning service can be made compulsory. - When the Guest is moving out, the room has to be in a clean and proper state. An inspection
will occur on the final day of the Hotel Agreement, approximately. If any defects are found during
the inspection Contracting Party / Guest will have to pay for the repairs. If the defects are so
serious that the room cannot immediately be rented to another guest Contracting Party / Guest
will be charged rent for the amount of days it takes to complete the repairs.
ARTICLE 10. LIABILITY - We are exclusively liable for paying compensation for the direct harm or loss resulting from our
culpable failure to perform the Hotel Agreement and/or Additional Service. We expressly
accept no liability to the Contracting Party/Guest if our failure to perform the agreement results
from a circumstance that can not be attributed to us, including but not limited to labour strikes,
fires, business disruptions or governmental actions or actions undertaken by third parties we
depend on. We also accept no liability for any harm or loss caused by persons or property that
the Guest has brought into the hotel. - Hotel Jansen’s liability will never exceed the value of the Hotel Agreement or payment for the
harm or loss covered by the insurance company or the amount in compensation for the harm
or loss another third party pays to us. Hotel Jansen will produce a statement of the current
insurances in effect upon the Contracting Party/ Guest’s request. - If harm or loss occurs as a result of the culpable failure to perform on the part of a third party
whose services we have engaged, such as a security or cleaning company, then the Guest or
Contracting Party compensation will be limited to the compensation we receive from the
relevant third party. We take measures to ensure the security of the hotel accommodation.
Should an incident (such as theft or vandalism) occur despite this and it is directly attributable
to the failure of the security service, the Guest or Contracting Party will receive the payment
that we have demanded from the security service on duty at the time of the incident. - If property is stolen or damaged, the Guest must prove that the loss or damage to the property
occurred in the hotel accommodation as a result of the acts or omissions on the part of the
third party whose services we have engaged. - Except as set out above, we accept no liability for any harm or loss caused in respect of any
persons and/or their property, including death, personal injury, property damage or theft. - We are not liable to the Guest for any harm or loss that occurs as a result of or in connection
with the performance of any agreement between Hotel Jansen and the Contracting
Party/Guest if the Contracting Party/Guest is insured, or could have been insured, against the
relevant harm or loss. - We shall never accept any liability for any goods placed in our custody or left with us in any
way, regardless of how that arrangement was arrived at or who placed the goods in our
custody or left the goods with us. - We will not accept liability of lost luggage, personal items or delivered packages unless the
guest can prove that these items were lost or stolen due to the Hotel or its staff’s serious
negligence.
ARTICLE 11 . LIABILITY OF THE GUEST AND/ OR CONTRACTING PARTY - The Contracting Party/the Guest or those accompanying that Contracting Party and/ or Guest
are jointly and severally liable for all harm or loss that has been and/or will be inflicted upon
Hotel Jansen and/or any third party as the direct or indirect consequence of misconduct and/or
a wrongful act instigated by this Contracting Party/Guest and those accompanying that
Contracting Party and/or Guest. - This liability also applies in respect of violations of the House Rules instigated by the
Contracting Party and/or Guest and those accompanying that Contracting Party and/or Guest. - This liability also applies in respect of harm or loss caused by any animal and/or any
substance and/or any property held by or under the supervision of the Contracting Party
and/or Guest and those accompanying that Contracting Party and/or Guest. - Hotel Jansen does not charge Tourist Tax to guests with a Short Stay booking. Hotel Jansen
assumes Short Stay guests will register or have registered at the municipal personal records
database. Registration as a resident is mandatory if the Guest is planning to stay in
Amsterdam longer than 4 months. The Guest has to be able to provide Hotel Jansen with a
copy of his/her registration with the city within 3 weeks after check-in. If the Guest cannot
provide this proof of registration, Hotel Jansen will charge tourist tax for the full stay and if
necessary, deducted from the deposit. - The Guest is obliged to inform Hotel Jansen of any period where their room will stay vacant for
a period of 7 days or more.
ARTICLE 12. SPECIAL OCCUPATION RULES
The Guest undertakes: - to only use the Room, bathroom, furnishings, kitchen facilities and furniture and other facilities
for normal purposes and with economy. When consuming hot and cold water, electricity and
heating and when using the lifts, the Guest will exercise due care and economy, and also (ii) in
particular: - not to make any noise that is annoying to others and to maintain as much peace and quiet as
possible between 11.00 p.m. and 8.00 a.m. in the Room, the public and communal areas of
Hotel Jansen and the immediate surroundings of Hotel Jansen; - with respect to the occupation of Hotel Jansen, to behave as may reasonably be expected in
general and to the extent not expressly provided for in these provisions; - without prejudice to any other articles of these provisions, to immediately report any loss or
damage caused or observed in his/her Room or in the building by email and to reimburse this
on Hotel Jansen’s first demand. Under no circumstances will he/she perform repairs and make
replacements himself/herself. All damage in his/her Room and bathroom will be deemed to
have occurred under his/her responsibility, unless he can make a reasonable case to Hotel
Jansen that this cannot be the case; - not use a microwave, ovens or similar cooking equipment in the Room. A fridge, a water
cooker and coffee machine are present; - not to apply any nails, screws, pins, tape, duct tape, etc. in/on walls, floors, doors or furniture,
nor to make changes of any kind in the building; - not to have any highly inflammable or explosive substances in whatever form present within
Hotel Jansen; - not to keep any pets in the Room or in Hotel Jansen;
- not to hang anything outside windows of the Room and communal area and not to throw or
drop any objects outside or hold such in front of open windows; - not to hang around in or near the Hotel Area, to treat the Hotel Guests with respect and not to
make use of the Hotel area other than as Hotel, Bar or Restaurant guest; - to be informed that the entire Hotel Jansen building is a smoke-free area and comply with the
Hotel Jansen smoking policy; - to make use at all times of the bicycle parking for the storage of non-motorised vehicles, and
not to place any bicycle or other vehicle on the pavement of the hotel or nearby streets - be familiar with the domestic rules for the use and the cleaning of the communal areas for
which the Guests is responsible – together with the others who use the communal area – and
ensure that it is left clean and tidy every day. Be familiar with the cleaning schedules hanging
in the communal areas. - Hotel Jansen is required by law to employ a demonstrable penalty system should the fire
alarm (erroneously) be triggered through the fault of the Tenant. The Landlord is also required
by law to perform monthly spot checks of the fire alarms.
ARTICLE 13. HOUSE RULES - Hotel Jansen has house rules in place in order to preserve order, peace and safety in our
hotel and to ensure that all of our Guests receive high-quality service. The house rules will be
offered in digital form with the booking of the room. Confirming an online booking
automatically implies the Contracting Party /Guest agrees to the house rules. - We are entitled at all times, without any notice of termination being required, to terminate the
Hotel Agreement with the Contracting Party and to deny the Guest access to our hotel
accommodations if the Guest or someone accompanying the Guest violates the house rules
or acts in such a way that the order, peace and quietness or normal operation of our hotel
could be jeopardised. The Guests and anyone accompanying the Guest must leave the hotel
upon request. We are not obliged to provide reasons for our request. Guests are entirely
responsible for the conduct and behaviour of the people they bring into the Hotel and will be
liable for any damages or costs the person(s) accompanying the guest incur(s). - We are entitled to discontinue or cease offering our services if the Guest or someone
accompanying the Guest fails to conduct themselves in accordance with the standards that
Terms & Conditions Hotel Jansen 2026
are customary for our hotel. In that case, the Guest and those accompanying the Guest must
leave the premises upon request. - We do not permit animals to be on our premises, either those owned by the Guest or by
anyone accompanying the Guest. - We are entitled to terminate any agreement we choose if public order has been disturbed or
is in jeopardy of being disturbed. Termination will take place after consulting the local
management. In such cases we shall not be liable to pay any damages of any kind. - We will file an official report with the local police if we observe misconduct, criminal acts or
violations of the House Rules.
ARTICLE 14. COMPLAINTS - A complaint filed with Hotel Jansen regarding the performance of the Hotel Agreement must
be made in writing by the Contracting Party/Guest and be submitted immediately after
discovering the failure to perform for which Hotel Jansen is liable. Complaints should be sent
in writing to: familiy@hoteljansen.nl - If a complaint is deemed to be well-founded, we will, if and to the extent it is in our power to
do so, attempt to eliminate the cause of the complaint as quickly as possible.
ARTICLE 15 . FORCE MAJEURE - The term ‘force majeure’ will be understood to include: staff illness, war, threat of war, civil
unrest, labour strikes or sit-ins, water damage, acts of war, fire, flood or acts undertaken by
the government or third parties we depend on, or general outages of gas, electricity, water or
internet. - In the case of force majeure, we are entitled to either suspend performance of the Hotel
Agreement or cancel the Hotel Agreement. In that case, we shall in no way be liable to pay
for any harm or loss incurred as a result. - The foregoing provisions also apply if a force majeure situation arises in respect of
persons/services and/or institutions we use to perform the Hotel Agreement or an Additional
Services. This also includes suspensive or resolute conditions fulfilled with respect to the
aforementioned persons/services and/or institutions or improper performance on the part of
the aforementioned persons/services and/or institutions. We shall not be required to prove
the effect of the foregoing on our business operations.
ARTICLE 16. FOUND PROPERTY - Every Guest and/or his or her guest(s) are required to turn in any property they find to the
reception desk as soon as possible. We shall obtain ownership of any items that are not
claimed by the rightful owner within three months after they are turned in to us. - The Guest shall bear the risk and expense of the shipping of any property lost by the Guest
or his or her guest(s). We shall never be obliged to send such property. - After Check-out, any personal belongings left in the room or any other area of the Hotel will
not be kept and will be considered as leftover unwanted items, unless by its appearance and /
or value it is clear to anyone that it must be a lost item, in which case 15.1 is applicable.
ARTICLE 17 . APPLICABLE LAW AND DISPUTES
This Agreement and any additional agreement(s) relating to branches of Hotel Jansen in The
Netherlands shall be governed by the laws of the Netherlands. The competent court in Amsterdam,
The Netherlands, shall have exclusive jurisdiction over all disputes that may arise in relation to this
agreement or its performance or in relation to any additional agreement concluded between Hotel
Jansen and the Contracting Party/Guest.
ARTICLE 18 . CHANGE OF POLICY
It is a condition of the Hotel Agreement that guests comply with all Terms and Conditions and House
Rules. Whilst every effort has been made to provide guests with the most complete and accurate
information available, Hotel Jansen reserves the right to change, modify or revoke any policy or
procedure contained within this Agreement with or without notice. Changes will be applicable within
24 hours after guests have been informed by email. All information is correct at the time of this
publication. The latest version is always available at reception and is published on the website
www.hoteljansen.nl.